Business

The current issue and in effect(p) text archive of this leger is available at www.emeraldinsight.com/1463-7154.htm IT actualize for traffic edgees in SMEs jacket of Minnesota Cragg and Annette Mills University of Canterbury, Christchurch, New Zealand Abstract Purpose This t for each oneing aims to focus on how wellhead information technology (IT) is stomaching(a) parentage workes in sm solely- and medium-sized enterprises (SMEs). blueprint/methodology/approach The excogitate collected data use a questionnaire that incorporated the 12 processes of the American Productivity and tonicity Centers (APQC) process classi?cation framework. Structured interviews were conducted with rulers in 66 SMEs. Findings The data indicated the importance of each process and how well IT back up each process. The fol crusheding twain core worry processes were identi?ed as strategically nearly important: deliver products and services, and manage customer service. Although the evidence indicated that the most important business processes were persist at an acceptable level, IT support was found to be low for many business processes. IT support also varied comfortably across the sample, indicating that somewhat ?rms film much higher IT support for business processes than others.

Research limitations/implications A limitation of the study is that it employ a new peter. Also, all the ?rms were SMEs in one demote of one country. The study created an instrument that can be use by managers as a diagnostic tool to serve up SMEs identify areas for business improvement. Practical implications The study indicates that the business process view provides a useful l ens for studying IT support. in that locati! on seems to be much potential for SMEs to improve their IT support for some business processes. Originality/value The focus on IT support for business processes is original, curiously by examining support for the broad range of processes of the APQCs model. Keywords schooling technology, IT support, Business processes, Small to...If you want to get a full essay, order it on our website: OrderEssay.net

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